CARACTÉRISTIQUES

Nom de marque: Vinca ensoleillée

Style: autres

Encolure: CHÉRIE

Longueur des manches (CM): sans manches

Former: Train de balayage / brosse

Origine: Chine continentale

CN: Jiangsu

Longueur des robes: Au sol

Design arrière: Enfiler

Images réelles: Oui

Tissu de robe de mariée: Tulle

Pour les femmes enceintes: Oui

Décoration: Appliques

Soutien-gorge intégré: Oui

Type d'article: Robes de mariée

Élément de la mode: Dos nu

Style de manche: sans manches

is_customated: Oui

Taille: Naturel

Silhouette: Robe de bal

fin

Bienvenue dans notre magasin

1. Buste ____ cm / pouces

2. taille ____ cm / pouces

3. hanches ____ cm / pouces

4. creux au sol sans chaussures ____ cm / pouces

5. hauteur des talons de chaussures ____ cm / pouces

Étant donné que les écrans d'ordinateur ont une aberration chromatique, en particulier entre l'écran CRT et l'écran LCD, la couleur que vous voyez de l'ordinateur peut être différente de celle de l'élément que vous avez reçu.

La couleur réelle doit être la couleur de l'élément reçu.

Si vous avez une question sur la couleur ou si vous ne trouvez pas la couleur que vous souhaitez du graphique, n'hésitez pas à nous contacter pour des cartes de couleur de différents tissus.

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Commandez des annulations

Nous comprenons que commander une robe pour votre occasion spéciale est une entreprise importante, et notre politique d'annulation a été créée dans cet esprit. Cependant, il est important de noter que nos robes sont faites sur commande, et une fois que le processus de création a commencé, les matériaux ne peuvent pas être réutilisés. La bonne nouvelle est qu'après avoir passé votre commande, il est encore temps de vous décider. Veuillez vous référer à notre politique d'annulation ci-dessous pour plus de détails:

Notre politique d'annulation

1. Les commandes annulées dans les 24 heures suivant la confirmation de paiement seront admissibles à un remboursement complet.

2. Les commandes annulées 1 à 3 jours après la confirmation de paiement seront admissibles à un remboursement partiel composé du coût d'expédition complet et de 50% du prix d'achat du produit.

3. Les commandes annulées après 3 jours de confirmation de paiement seront admissibles à un remboursement partiel composé du coût d'expédition complet.

4. Une fois votre commande expédiée, elle ne peut plus être annulée.

Vous pouvez nous envoyer un e-mail si vous avez une question, notre équipe de services à la clientèle est disponible pour aider toutes vos requêtes dès que nous recevons votre e-mail.

Veuillez conserver les informations de notre entreprise dans votre fichier de contact, visitez notre site lorsque vous avez du temps ou avez besoin de nouveaux produits, vous trouverez de belles robes qui conviennent bien à votre marché. Envoyez-nous également un e-mail si vous souhaitez faire votre propre conception, nous pouvons fabriquer des robes en fonction des exigences des clients.

Laisser une rétroaction neutre ou négative ne peut pas résoudre votre problème. Veuillez nous contacter avant de laisser une rétroaction neutre ou négative. En tant que vendeur sérieux et responsable, nous ferons de notre mieux pour résoudre votre problème.

Encore une fois, merci d'avoir commandé des robes dans notre magasin et j'espère que vous aimez votre achat ici. Vos commentaires sont d'une grande importance dans notre réussite commerciale. Si vous êtes satisfait de votre achat et de notre service de vente, veuillez prendre une minute pour nous laisser des commentaires positifs avec une cote de vente détaillée globale.

Notre usine de robe de mariée est une usine professionnelle et de marque en Chine pendant 10 ans. Nous fournissons des robes de mariée, des robes de soirée, des robes de bal, des robes de cocktail, des robes de demoiselle d'honneur, en raison de notre contrôle de haute qualité, du meilleur service de vente, du temps de livraison rapide et du prix de compétition, nos robes sont très bien vendues dans de nombreux pays (comme l'Amérique, Canada, Mexique, Brésil, Fédération de Russie, Angleterre, Chili, Australie, etc.) Nous sommes flexibles et pouvons fabriquer des robes en fonction de vos exigences.

Return and refund policy

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

• Our Commitment to Excellence

From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

• Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

• Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.

Damaged Dresses 

At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

• Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

• Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

• Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.

• Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

• Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

• Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

• Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

• Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.

• Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
• Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
  
• Once your order has been shipped, it can no longer be canceled.

Warm regards,
The Traditions By ANNA Team