CARACTÉRISTIQUES

Nom de marque: weilinsha

Images réelles: Non

Encolure: Col

Longueur des manches (CM): sans manches

Tissu de robe de mariée: Dentelle

Former: Train de balayage / brosse

Origine: Chine continentale

Pour les femmes enceintes: Non

Longueur des robes: Au sol

Design arrière: Illusion

Type d'article: Robes de mariée

Style de manche: sans manches

Soutien-gorge intégré: Oui

is_customated: Oui

Décoration: Appliques

Décoration: Dentelle

Élément de la mode: ILLUSION

Numéro de modèle: W0299

Taille: Naturel

Lieu d'origine: Chine

Silhouette: Ligne A

Taille personnalisée: Oui

Couleur sur mesure: Oui

1, L'article n'inclut aucun accessoire tel que les boucles d'oreilles, le collier, le voile de mariage et le jupon de crinoline (show sur les photos). Les enchères sont pour la robe uniquement!

3, avant de commander, veuillez lire attentivement cette liste et poser toutes vos questions. Pour envoyer un message, veuillez cliquer sur le lien "Posez une question au vendeur" dans le coin supérieur droit de cette liste. Nous répondrons à vos questions dans les 24 heures. Si vous ne recevez pas de réponse, veuillez à nouveau renvoyer.

4, la couleur des éléments réels peut varier légèrement par rapport aux images ci-dessus en raison de différents paramètres informatiques, merci pour votre compréhension.

5, la taille est mesurée par les mains, donc cela peut être une tolérance un peu (environ 1 à 3 cm)

1. Coût d'expédition: cliquez sur l'onglet "Expédition et paiement" sur la page de détail du produit et vous verrez les détails de livraison. Vous pouvez calculer les coûts d'expédition en entrant votre pays.

2. Le temps en transit: le temps de transit varie selon les différentes méthodes d'expédition.

3. Temps de traitement des éléments: Le temps de traitement d'une commande spécifique varie avec le type de produit et l'état du stock. La plupart du temps, le temps de traitement peut être de 3 à 15 jours ouvrables.

Votre satisfaction est la plus importante pour nous.

À l'arrivée de votre colis, nous vous encourageons à vérifier et à nous assurer que la robe ou les vêtements ont été effectués sur la taille standard ou les mesures personnalisées que vous avez spécifiées. Essayez votre robe ou vos vêtements dès que possible sans retirer les étiquettes, modifier ou laver la robe. Si vous retournez ou échangez des robes, des vêtements ou des accessoires, assurez-vous qu'ils sont dans leur état d'origine - non portés, non lavés, inchangés, intacts, propres, exempts de peluches et de cheveux et avec des étiquettes intactes et attachées.

Si les articles sont endommagés ou perdus lors de leur retour, l'acheteur sera responsable de ces dommages ou pertes, et nous ne donnerons pas à l'acheteur un remboursement complet. L'acheteur doit essayer de déposer une réclamation auprès de la société logistique pour récupérer le coût des dommages ou des pertes.
L'acheteur sera responsable des frais d'expédition pour retourner les articles.

Cher, des desses par sur mesure toutes par couture à la main et ils ont besoin de temps pour transporter, il y a peut-être un peu de paillettes / perles / cristal / plumes / fleurs tombe, elle n'appartient pas à des problèmes de qualité, veuillez le comprendre, Nous ferons de votre mieux pour vous, nous espérons sincèrement que vous pourrez l'aimer, merci beaucoup!

1.dimensionner ou ajuster les problèmes

Comme toutes nos robes sont cousues à la main et sur mesure, la robe finie peut varier d'environ 1 pouce dans les mesures spécifiées.
Pour vous assurer que votre robe vous conviendra parfaitement, nos tailleurs ont créé toutes nos robes avec un tissu supplémentaire dans les coutures pour permettre des modifications de taille mineure facilement. Si vous trouvez que les produits ne vous conviennent pas et que vous avez des questions, vous pouvez nous contacter directement.

2.Cesaute de couleur

Les différences de couleur peuvent être causées par d'autres raisons telles que la réflexion des couleurs dans le moniteur, l'éclairage, l'arrière-plan, etc. Cependant, si vous pensez que l'article reçu est de mauvaise couleur, veuillez nous contacter pour voir si un retour ou un remboursement est possible.

3. Processus de retour

<1> Contactez-nous dans les 7 jours suivant la réception de votre commande. Incluez une explication et des photographies documentant la raison du retour. Les retours ne seront pas acceptés sans approbation préalable.

<2> Une fois que nous avons approuvé votre demande, veuillez envoyer l'article dans les 5 jours.

<3> Le remboursement vous sera retourné par AliExpress directement, a généralement besoin de 7 à 20 jours 

​

Étant donné que vos commentaires sont très importants pour le développement de notre entreprise, nous vous invitons sincèrement à nous laisser des commentaires positifs si vous êtes satisfait de notre produit et de notre service. Cela vous prendra juste 1 minute. Merci!

Si vous avez des questions, veuillez nous poser avant, nous vous répondrons dans les 24 heures. 

Return and refund policy

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

• Our Commitment to Excellence

From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

• Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

• Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.

Damaged Dresses 

At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

• Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

• Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

• Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.

• Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

• Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

• Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

• Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

• Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.

• Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
• Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
  
• Once your order has been shipped, it can no longer be canceled.

Warm regards,
The Traditions By ANNA Team