SPECIFICATIONS

Brand Name: YinRoBe

Style: BOHO

Neckline: V-NECK

Sleeve Length(cm): short（4-16inch）

Train: Sweep/ Brush Train

Origin: Mainland China

CN: Anhui

Dresses Length: Floor-Length

Back Design: zipper

Actual Images: Yes

Wedding Dress Fabric: Lace

For Pregnant Women: Yes

Decoration: Appliques

Decoration: Button

Decoration: Lace

Built-in Bra: Yes

Item Type: Wedding Dresses

Fashion Element: ILLUSION

Sleeve Style: Off The Shoulder

is_customized: Yes

Waistline: Natural

Silhouette: A-LINE

Welcome to our store

Note:

1,For meeting different demands of the different buyers, we have items in stock and custom, Any special demands, please contact us!

2, The item does not include any accessories such as earrings, necklace, wedding veil and the crinoline petticoat (show on the pictures). Bidding is for the dress only!

3, Before ordering, please read this listing carefully and ask all your questions. To send an email, please click on the link, "Ask seller a question" at the top right hand corner of this listing. We will answer your questions within 24 hours. If you do not receive a reply please resend your email again.

4, The color of the actual items may slightly vary from the above images due to different computer setting, thanks for your understanding

The size is measured by hands, so it may be a bit tolerance (About 1-3CM)

For custom made, you can supply us your details requirement as follow ( inches or cm ):

                               1.Full Bust =                                      inches

                               2.Waist =                                            inches 

                               3.Hips =                                              inches 

                               4.Shoulder to bust =                          inches

                               5.Length shoulder to waist =            inches

                               6.Front Length Shoulder to floor =   inches

                               7.Nipper to nipper =                            inches 

                               8.Shoulder to shoulder=                     inches

                               9.Arm length=                                       inches

                              10.Dress color=                        

We only ship to your confirmed address. Please make sure your shipping address is correct before purchase.

Most orders will be shipped out within 3-5 business days upon payment confirmation.

"Free Shipping" item will be posted by "China Post" Or "ePacket"  registered air mail, items can be checked and tracked online.

The European and American countries shipping normally takes 7 to 21 business days. Most of the items will be delivered in 2 weeks , while there will be a delay for something we can not control (such as the bad weather). Other countries and regions usually takes 30-60 days.  If it happens, just contact our customer service, we will help you check and resolve any problem.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

If we send the wrong style or the wrong color, we could refund you money or reship. Merchandise which is damaged or missing components is not refundable.

If the items can`t meet your need, we can also accept your return. The courier service freight should be paid by buyer.

Return Notes:

1.If you need some of the goods returned, please be sure to keep return goods and accessories intact.

2.You need to take all the necessary logistics costs returns. Buyers are responsible for return shipping with proper packaging.

3.If you need faster shipment, please choose the shipping way you want and pay extra cost. Or contact us in advance.

4.The picture as a result of the photography condition possibly has the chromatic aberration, if you are not sure about the colors,please contact us before you place the order.

5.If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.

We deeply hope that you are pleased with your purchase .

Since your feedback is very important to our business's development, we sincerely invite you to leave 5-stars positive feedback for us if you are satisfied with our product and service. It`ll just take you one minute.

Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction. If you are not satisfied when you receive the dress , please feel free to let us know, we will try our best to resolve the problem for you.

Return and refund policy

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

• Our Commitment to Excellence

From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

• Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

• Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.

Damaged Dresses 

At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

• Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

• Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

• Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.

• Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

• Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

• Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

• Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

• Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.

• Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
• Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
  
• Once your order has been shipped, it can no longer be canceled.

Warm regards,
The Traditions By ANNA Team