SPECIFICATIONS

Brand Name: OYISHA

Style: Classic

Neckline: SWEETHEART

Sleeve Length(cm): Full

Train: Sweep/ Brush Train

Origin: Mainland China

CN: Jiangsu

Dresses Length: Floor-Length

Back Design: Illusion

Actual Images: No

Wedding Dress Fabric: Lace

Hign-concerned Chemical: None

For Pregnant Women: Yes

Decoration: Appliques

Place of Origin: China

Built-in Bra: Yes

Model Number: WD71909

Item Type: Wedding Dresses

Fashion Element: vintage

Sleeve Style: regular

is_customized: Yes

Waistline: Natural

Silhouette: Mermaid/Trumpet

Welcome to OYISHA Wedding Dresses Store Notes Before Purchase Items

1) The price is only for the dress, not include any accessories such as gloves,jacket,veil and petticoat.

2) We do standard size, plus size or custom made size. custom made size,does not support return or exchange.

3) Dress back=lace up or zipper.

4) If you need an emergency, please let us know the date we need, we will arrange the production and transportation for you in advance.

-Please check the detailed data and submit the order in the size closest to your body size data.If you can not make sure about your size, please feel free to contact us, we will give you a suggestion.

Tipd

If You Choose Custom Products,

Please provide us with your size parameters.(as shown in the figure below)

1. Bust : ___ cm/inches.

2. Waist : ___ cm/inches.

3. Hips: ___ cm/inches.

4. Holloe to floor（without shoes）: ___ cm/inches.

5. Height （without shoes）: ___ cm/inches.

6. Sleeve lenght : ___ cm/inches.

7. Armscye: ___ cm/inches.

8. Arm circumference : ___ cm/inches.

9. Wrist circumference : ___ cm/inches.

10. Shoe height：___ cm/inches.

-.Dress Back:lace up or zipper

-.The date the dress will be worn?

-.If you have any other special requirements, please do not hesitate to contact us.

-▶Items will be send by AliExpress Standard Shipping，DHL, UPS, FedEx, Aramex,TNT, EMS,China Post etc

-▶Shipping time:

It usually takes 7 to 13 days to make dresses.

Standard logistics transportation generally takes 10-15,15-20 working days,depending on the region.

The fast channel transportation time is about 4 to 6 weekdays, 8 to 12 weekdays, depending on the region.

Products in stock can be shipped on the same day.

If you need an emergency, please choose fast shipping channels（DHL,UPS, FedEx,Aramex） , other types of transportation are very slow.

-Item will be couriered from China to your address. We may fold the gown inside out to protect the beading or lacing.

-Before shipment we will do a careful examination, tried to be no problems.But if the you get the goods found problems, please contact with us, we will help you properly addressed.

-Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are arranged according to your order confirmation.
-If there is a problem or if the item is unsatisfactory, please do contact us first for a quick and atisfactory resolution, such as, refund or exchange another new item for you.
-Please kindly contact us for the return at first within 48 hours after receiving the item.
-The returned item must be in perfect condition, as it was sent to you, has not been altered and has not been worn. If there is any dust, dirty spots, change and so on, we shall not offer refund.
-We offer FREE REPAIR on your dress! But the postage to send it back and re-shipping cost to you will be both on your account.
-It is required that the item or dresses should be returned to us within 3 days after the return request is accepted.

Your feedback is very important for us♥

If you are satisfied with the clothes, please give us five stars. Tap on the order details, confirm receipt and click on the comment. Leave us a 5-star review ♥

If there is any problems.you can send email or chat with us on line,all email will be answered within 1 business day,if you do not receive our reply,please kindly resend your email,we will reply you as soon as possible.

We provide good service☎

Thank you !

Return and refund policy

You can only return goods within 14 days from the day you receive them. We advise our customers to examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged or wrongfully shipped, please initiate the return/refund process as soon as you can.

Please kindly contact our customer service department and ask to return your order. Please do not return the package directly to the address on our website or on the package, which are not our return address.

At Traditions By ANNA, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we're here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.

AII our items are made to order. This means that we do not stock extra items in our store. Once you place your order, it will be made specifically for you. Therefore, we will not accept returns of goods that are as per your order. Our return policy only accommodates damage or wrongful shipment of items.

• Our Commitment to Excellence

From the moment you choose Traditions By ANNA for your shopping needs, you become a valued member of our community. We take pride in offering a curated selection of products that are thoughtfully designed and meticulously crafted to meet your expectations. Whether you're searching for the perfect dress for a special occasion or a unique accessory to complement your style, we're dedicated to helping you find exactly what you're looking for.

• Transparent and Clear Guidelines

We believe in transparency and clarity when it comes to our return policy. By outlining our guidelines in detail, we aim to provide you with a clear understanding of how returns are facilitated at Traditions By ANNA. Whether you're returning a damaged item or simply need to exchange a product for a different size or color, we're here to assist you every step of the way.

• Your Satisfaction Guaranteed

Your satisfaction is our ultimate goal. If for any reason you're not completely satisfied with your purchase, we encourage you to reach out to our dedicated customer service team. We're here to listen to your concerns, address any issues, and work towards a resolution that leaves you feeling confident and satisfied with your shopping experience.

Return Eligibility

While we aim to ensure your complete satisfaction with our products, we understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations, although with certain limitations.

Please note that all return requests must be accompanied by supporting pictures of the product. The return request will be considered valid and effective only once we have received and reviewed the product pictures.

Damaged Dresses 

At Traditions By ANNA, we understand the importance of receiving your order in pristine condition. We acknowledge that there may be instances where a dress arrives with unexpected flaws or is not the item you anticipated. In such cases, we strive to provide a resolution that ensures your satisfaction.

• Definition of Damaged Dresses

Damaged dresses are those that exhibit noticeable flaws upon arrival, which were not present at the time of purchase. These flaws may include tears, rips, stains, or other imperfections that detract from the garment's quality and intended appearance. Our commitment to quality means that we take these concerns seriously and seek to address them promptly.

• Variations in Handmade Products

It's important to recognize that handmade products, including our dresses, may exhibit slight variations in color or sizing. These variations are inherent in the crafting process and contribute to the uniqueness of each garment. While we strive for consistency in our products, we acknowledge that minor differences may occur and may not necessarily constitute damage.

• Our Commitment to Resolution

Should you receive a damaged dress or the wrong item, we encourage you to contact our Customer Service team promptly. Providing clear pictures of the issue will aid us in assessing the situation and determining the appropriate course of action. We are committed to resolving any discrepancies and ensuring that you receive the quality product you expect from Traditions By ANNA.

• Assistance and Support

If you have received a damaged dress or the wrong item, please don't hesitate to reach out to us at info@straditionsbyanna.com. Our dedicated team is here to assist you every step of the way, providing guidance and support to address your concerns effectively.

• Return Process for Damaged Dresses or Wrong Item Received

If you believe your dress is damaged upon receipt, please contact us within 48 hours of delivery with clear pictures of the issue. Our team will assess the damage and provide further instructions on how to proceed with the return.

Refund Procedure

Upon receiving and inspecting the returned damaged dress, we will initiate the refund process. Refunds will be issued using the original payment method within 10 business days of receiving the returned item.

Final Sale Items

At Traditions By ANNA, we occasionally offer certain items as Final Sale. These items are marked as such to signify that they are being sold at a significantly reduced price and are considered non-returnable and non-refundable. We understand that purchasing Final Sale items requires careful consideration, and we aim to provide transparency regarding the terms of sale for these products.

• Non-Returnable and Non-Refundable

Final Sale items are excluded from our standard return and refund policies. Once purchased, these items cannot be returned or exchanged for any reason other than a manufacturing defect or damage upon arrival. It's important to note that Final Sale items are sold in their current condition, and any imperfections or discrepancies are disclosed at the time of sale.

• Considerations Before Purchase

Before purchasing a Final Sale item, we encourage you to carefully review the product description and images provided. Take note of any specific details regarding the item's condition, sizing, or other relevant information. If you have any questions or concerns about a Final Sale item, please don't hesitate to contact our Customer Service team for clarification.

Sizing and Fitting Issues

To allow for slight modifications, our tailors reserve additional fabric in the seams of all dresses. We understand that sometimes a finished gown might vary by approximately an inch in either direction of the specified measurements. This will allow you to make alterations so the dress can fit you perfectly.

Color Mismatch

Concerning color mismatch, please note that there might be a slight color deviation due to your computer screen or mobile device settings. However, if you are convinced that the color is not what you ordered, please contact Customer Service to see if a return or refund is possible.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement. Should you choose this option, please remember to request a receipt from your tailor. A copy of the receipt must be provided to request reimbursement.

Item Is The Size You Ordered But Does Not Fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Exchange Policy

Do you wish to exchange your dress for a different size or item?

Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore, we will not have any extra dresses for exchange. If you want a different item, please return the order and start a new order from scratch.

Additional Assistance

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@straditionsbyanna.com. Our dedicated customer service team is here to assist you.

Thank you for your understanding and continued support.

Order Cancellation

We understand that circumstances may arise where you need to cancel your order. Please note the following cancellation policy:

• Orders canceled within 0–24 hours after order confirmation will receive an 90% refund of the price.

• Orders canceled within 24–72 hours after order confirmation will receive an 80% refund of the price.
• Orders canceled between 72 hours after order confirmation and before shipment will receive a 50% refund.
  
• Once your order has been shipped, it can no longer be canceled.

Warm regards,
The Traditions By ANNA Team